Advancement in wireless technology typically runs a 20-year lifecycle with a peak around year seven. For the last 30 years the focus has been about expanding coverage, lowering cost and providing a better quality of data service delivery (i.e. speed!). The next step in mobile technology, 5G, enables a transformational change similar to how the launch of mobile data brought innovation and opportunity to the market.
Like an iceberg, it sits below the water line of contemporary retailing – unseen, and yet threatening. It’s the issue of data security and brand trust, which, if ignored, can do a whole lot more than cut a hole in the hull of today’s business. It can keep you from the profitable blue oceans of customer data, insight and knowledge – today and tomorrow.
Hint, it’s about way more than energy efficiency.
Over 188 thousand people attended CES this year. The giant consumer electronics show continues to evolve to meet the changing demands of consumers along with the channels being used to sell and service them. This is particularly true in the area of IoT and the Connected Home, two areas that continue to drive innovation and disruption.
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If there’s one thing that people are attached to, it’s their phones—and their phone numbers. Most of us take for granted the fact that we can keep the same number, regardless of whether we change wireless carriers or move to a different geographic region. That’s because local number portability (LNP) is a well-honed process that is virtually seamless to customers. Regardless of whether a customer buys a phone and service from the carrier directly or from a consumer electronics retailer, they experience the same carefully curated process. …Read the rest